SHIPPING AND RETURNS
HOW TO BUY
Select your product and add it to your cart. If sizes are available, please ensure you select the correct size using our size guide. If you have any questions about the item you wish to purchase or need additional information, please don't hesitate to contact us at info@i-mas-i.com . We will respond as soon as possible.
For Made-to-Order products, once your basket is ready, you have the option to email us requesting a fabric swatch so you can see the exact texture and color of your new purchase. Once you receive the fabric swatch and have chosen a specific color and material, you can go to your basket and proceed with payment.
If your information is validated, the order will be completed successfully and you will see the purchase confirmation with your order number. You will also receive this information via email.
From that moment on, the manufacturing process begins.
PRICE AND PAYMENT METHODS
Prices on this website are shown in euros and include VAT.
Purchases made on the website require payment at the time of order placement via Shop Pay, PayPal, and Google Pay. The customer is responsible for all costs associated with these transactions.
DELIVERY TIMES
Please note that when you place an order for one of our Made-to-Order pieces, we will send you a fabric sample so you can check its color and texture. Once we receive written confirmation from you, we will begin manufacturing your order.
All our pieces are handcrafted to order in our Barcelona workshop. Production time is two weeks , as we don't use mass production methods or keep stock. Shipping time (between 2 and 4 days depending on the destination) will be added to this. If you need it sooner, please contact us and we'll let you know if it's possible.
Due to the holiday period during the month of August , the delivery time may be extended up to six weeks .
SHIPPING
Spain and Portugal * (excluding the Canary Islands, Ceuta and Melilla, Azores, and Madeira) : Price: €11 (does not include full insurance) / Delivery time: Stock items: 2-4 days; Made-to-Order: +10 days
Europe (Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Czech Republic, Romania, Sweden): Price: €39 (includes full insurance) / Delivery time: Stock pieces: 5-10 days ; Made-to-Order: +10 days
Other countries : check price and shipping time at info@i-mas-i.com
You can receive your order at the address of your choice, but never at a post office box. For security reasons, we cannot change the delivery address . If you are not present at the time of delivery, the carrier will leave a note with information on how to arrange a new delivery or where you can pick up your package.
Shipping costs will vary depending on the destination country and the product. Shipping costs are calculated automatically and displayed on the PayPal checkout page. All merchandise will be shipped prepaid and the shipping cost will be included in the purchase invoice.
ORDER TRACKING
When your order leaves our workshop, you will receive an email with your shipping details and tracking number.
RETURNS
If for any reason you are not completely satisfied with your order upon receipt, you have 15 calendar days from the date of receipt to return it. Returned items must be in their original, unused condition. Currently, only one return is possible; changes in size or color are not allowed.
To do so, simply place the product back in its original shipping box and email us at info@i-mas-i.com informing us before making the return. To help us continue improving, we would appreciate it if you could let us know the reason for the return.
We recommend that you send your product to us by courier or registered mail and keep the proof of shipment. The shipping cost will be your responsibility, and the product will remain your responsibility until we receive it at our workshop.
Returns of incomplete, damaged, broken, modified products or in any condition that ImasI may reasonably believe indicates they have been used, will not be accepted and will be returned to the customer.
Please note that we do not accept returns for Made-to-Order products because they have been specially made for you in the size and color you chose during the purchase.
REFUNDS
Refunds will be issued via the same payment method used for the original purchase. We will send you an email once we have received your package. If an item is returned in an unsuitable condition, we will need to send it back to you. In this case, shipping costs and any associated taxes or duties are your responsibility.
Once the condition of the product has been verified, we will inform you if the return can be made. The refund will be processed within 5 business days of our validation of the return. Once the refund has been processed, proof of purchase will be sent to the email address provided at the time of payment.
Please note that once we have initiated the refund process, your payment provider (PayPal, Visa, Mastercard, etc.) may take 7 to 10 business days to process it. Please also remember that your refund will be reduced by the shipping costs.
ImasI is not responsible for return shipping costs or customs duties on international purchases. Please send your return using a trackable method and retain a valid proof of postage until you receive your refund. For international returns, clearly mark the package and commercial invoice as "Returned Goods" to avoid customs delays.
Original shipping costs are non-refundable.
CUSTOMER SERVICE
If you have any further questions, you can send an email to info@i-mas-i.com . In any case, we will try to respond as soon as possible, keeping in mind that our customer service hours are Monday to Friday from 9:00 a.m. to 6:00 p.m. (GMT+1), excluding public holidays.